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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erica Honey

February 28, 2025

5  out of  5
rating by Erica Honey
"Great customer service and location. Tory had me in and out quickly. More coverage for less. I will be back soon. Thanks again!"
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Heather Wilkie

February 26, 2025

5  out of  5
rating by Heather Wilkie
"Tori is amazing. She's always willing to go above and beyond to help. ❤️"
We responded:
"Hey Heather, our staff always enjoys reading reviews such as this! It lets us know we are making customers happy. Yes, Tori is a rockstar, thank you for trusting her with your needs. "
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Sandra Carr

January 4, 2025

5  out of  5
rating by Sandra Carr
"Mrs.King is the best agent I have ever had. Her attention to detail is amazing. She is always willing to take my call and assist me in anyway. Thanks Mrs. King for being so great!"
We responded:
"We’re incredibly grateful for your continued support and for sharing your positive experience with Tori. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!"
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Rani Ahuja

December 24, 2024

1  out of  5
rating by Rani Ahuja
"Worst experience ever with Warren . He hardly responds to the email"
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described, as it’s not reflective of the high standards we strive to maintain. We understand how frustrating it can be when communication falls short, and we are committed to improving in this area. We value your input and would like the opportunity to make things right. Please reach out to us directly so we can address your concerns personally. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter. Thank you for bringing this to our attention. "
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L. Mar

November 6, 2024

5  out of  5
rating by L. Mar
"Margaret was very caring and compassionate towards handling my concern. She was very honest and helpful!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Margaret's caring and compassionate approach made a positive impact on your experience. Our team is dedicated to providing exceptional service, and it's wonderful to know that Margaret exemplifies this commitment. Your feedback is greatly appreciated, and we look forward to serving you again in the future! "
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Matthew Spare

November 4, 2024

5  out of  5
rating by Matthew Spare
"I have had another insurance company for 12 years. They started giving me a hassle about my rental properties and I had to jump through paperwork loops. I called Warren's office and worked with Mercedes. In about 15 minutes, she had a quote for one of my properties. No hassles, lower yearly premium. So, I moved all of my rentals and couldn't be happier!"
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Linda Diaz

October 17, 2024

5  out of  5
rating by Linda Diaz
"Mercedes is amazing! She helped my husband and I, save over +$150 a month on our insurance. Her customer service was beyond professional, she’s super sweet and very personable; rare for this day and age, where customer service is often lacking a customer first mentality. Highly recommended for anybody looking to switch insurance carriers!"
We responded:
"Thank you so much for that feedback. Yes, Mercedes is a rockstar. Thank you for trusting us with your insurance needs. We pride ourselves in putting customers first. "
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Clint Null

August 27, 2024

5  out of  5
rating by Clint Null
"Always a great experience."
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Nicole Smit

July 10, 2024

5  out of  5
rating by Nicole Smit
"Just moved from CA to VA and everyone we’ve worked with has been very helpful and knowledgeable. We’ve specifically worked with Tori and she is on top of it! She has been a pleasure to work with and made switching our insurance over a breeze!"
We responded:
"Thank you for taking the time to leave such a wonderful review! We’re delighted to hear that Tori provided you with excellent service and made your experience enjoyable. She truly goes above and beyond to ensure everything runs smoothly, and it’s great to see her efforts recognized. We appreciate your feedback and look forward to working with you again in the future! "
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Cj Sanderson

July 10, 2024

5  out of  5
rating by Cj Sanderson
"Popped into the State Farm office in my lunch break for information and Tori Altman was there to assist. She worked up quotes and was able to get us set up with new home and auto policies."
We responded:
"Thank you for your fantastic review! We're so pleased to hear that Tori was able to assist you efficiently and provide you with the quotes you needed. Our team strives to ensure a smooth and quick process for our customers, and it’s wonderful to know that Tori delivered on that promise. We appreciate your feedback and look forward to serving you again in the future! "
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BRIAN CANSLER

May 23, 2024

5  out of  5
rating by BRIAN CANSLER
"Eric did a amazing job helping with my car coverage.I appreciate that he took the time to explain my coverage to me step by step.Give him a raise.Thank you Angela Cansler"
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Mya Vaughns

May 13, 2024

5  out of  5
rating by Mya Vaughns
"Definitely very professional and helpful . Highly recommend anybody to get renters and auto insurance from this awesome group . Keep up the good work ! 10/10"
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Tomekia Lomax

May 6, 2024

5  out of  5
rating by Tomekia Lomax
"Truly appreciate Tori, the office manager for Mr. Alexander’s office. I have not had the easiest transitions in regard to my son’s policy due to an illness he is suffering from and he sometimes forgets his payment dates. Tori has been very helpful with my needs and Mr. Alexander was very patient with me after expressing a few frustrations the other day. I understand that customer support can be difficult when you don’t know the customers story or why billing can become mishandled, but after explaining what’s happening with my son, they forwarded me documentation that was needed to help me straighten out my driving record as well as retain an amazing lawyer for anything else that I needed in regard to my son. Thank you, Warren Alexander’s office. I appreciate you!"
We responded:
"Thank you so much for your review and we are more than happy to assist and support your family in any way possible. Please feel free to contact us should you have any additional questions or concerns. We appreciate you as well!"
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mitzi mccoy

May 2, 2024

5  out of  5
rating by mitzi mccoy
"Margaret was a pleasure to work with. Knowledgeable, helpful, and most of all friendly!!"
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Ceren Cokdu

March 29, 2024

5  out of  5
rating by Ceren Cokdu
"We needed a car insurance ASAP and looking for an insurance agent. We googled and found them online.. gave them a call. The gentleman- Eric Coleman helped us through the process. We handled everything over the phone. He was very patient with us. He was very clear on every step of the way. He answered all our questions with clarity. He even made sure the dealership has all the paperwork required for us to pick up our car. One of the best customer service i came across! I appreciate his assistance through all process.."
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David Taylor

March 12, 2024

5  out of  5
rating by David Taylor
"Tori Altman did a wonderful job helping me with multiple insurance policies. Very receptive and very prompt about handling any questions and concerns I had. And in the process I saved money!"
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Gwendolyn Saunders

February 29, 2024

5  out of  5
rating by Gwendolyn Saunders
"Mr. Warren, did an outstanding job today servicing all my needs and questions. He was very professional and skilled at his job. I was very pleased and satisfied. Mr. Warren made sure I was fully knowledgeable about every detail with the services that was render unto me. He definitely is a team player and gives his best quality services. I would recommend him to family and friends. Thank you Mr. Warren !!"
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Alecia Brooks

February 29, 2024

5  out of  5
rating by Alecia Brooks
"Always pleasant when I cdll"
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Kathleen Maczko

February 21, 2024

5  out of  5
rating by Kathleen Maczko
"Thank you so much, Miss Margaret, for helping me fix my payment I really appreciate all your help!!!!"
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Sherry Hughes

February 16, 2024

5  out of  5
rating by Sherry Hughes
"Ashley is always helpful, friendly and professional. Love working with her!"
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Jeff Billiet

February 1, 2024

5  out of  5
rating by Jeff Billiet
"As a lender, I work with a variety of insurance agents, but Tori Altman has been the most helpful by far. We've worked together on a handful of loans for the same client, and she has answered the call on numerous occasions. When time was of the essence, she was always there, super helpful, and very kind throughout the whole process. Thank you Tori!"
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Gary Baker

January 27, 2024

5  out of  5
rating by Gary Baker
"Just started with State Farm and I'm using the Drive Safe & Save App. It has changed my driving experience in ways I never imagined. I no longer feel like I'm in a race. I've probably added years to my life just from the stress relief, and my gas mileage has improved by 15%. Savings on top of savings!"
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Jennifer Acosta

January 20, 2024

5  out of  5
rating by Jennifer Acosta
"Tori and the whole crew are awesome! Very friendly, knowledgeable and great customer service!"
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lauren fletcher

January 5, 2024

5  out of  5
rating by lauren fletcher
"Tori was a great helper and answered every question I had. She was very fast and efficient. If I could leave 10 stars I absolutely would! 10/10 a great experience working with her."
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tamera Scott

October 24, 2023

5  out of  5
rating by tamera Scott
"The"
We responded:
"Thank you very much for the 5 star review Tamera. We truly appreciate your business."